In an article published by Philippine Star, PLDT said business should be flexible to their operations and engage in a digital ecosystem to flourish in the post-pandemic world.

PLDT CEO Alfredo Panlilio emphasizes that Filipinos need to clasp resilience and versatility to conquer the strain effect of the pandemic.
“It has become imperative to adapt and act fast — pivoting processes and operations to survive, and build resilience for a sustainable future ahead,” he said.

Panlilio added that it is the incubation of technology, purpose, and balance that drives people’s growth, business strategies, and sustainability. At the center of it all is still the customer. Hence, it is important to go beyond the hype of new technologies and discover how they can shape our future.


As a response to this situation, PLDT and Smart capitalized on digital technology and strong networks to deliver a world-class customer experience despite the breakthrough evolution in the telco industry.

Panlilio assured that PLDT and Smart has a continuous support to Filipino enterprises by providing them with the best solutions available, exemplifying the most innovative digital transformation, enabling e-Industries, and empowering businesses in all shapes and sizes to evolve and thrive in the new operating condition.