Recruiting and maintaining local skills became a tantamount priority in this industry. After establishing information system to handle the demand, companies can re-focus their business strategies and re-engineering of their human capital management by adapting the flexible employment scheme. This allows flexibility in the deployment and management, maximizing the utilization of its human resources.

The industry as a whole promises a lot of potentials for both foreign and local industry players. The prevailing sector in the Service Industry is the Call Center. Attributed to their consolidated as augmented by educational institutions and our government, the number of call center in the country is expected to increase in the next couple of years, making this sector highly dynamic in terms of business development and product and services innovations.