Behind this excellent customer service are the competent and well-trained providers who constantly seek and inculcate more innovative ways of maintaining customer bond. Transportation, like all industries is largely influenced by information and communication technologies through automation. With this, the industry was able to streamline business transactions and increase service proficiency.

The Travel, Tourism and Transportation Industries are considered to be a vital infrastructure for the growth and development of the economy by means of mobilizing business. Local and Foreign companies must focus more on improving their customer satisfaction by offering value added services. Hotel and Restaurant brought about the new challenges of rejuvenated tourism and globalization.